Cancellation and Refund Policy for Onetech Solution

At Onetech Solution, we strive to deliver high-quality digital solutions and services to our clients. We understand that sometimes unforeseen circumstances may require changes to your project plans. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation and refund of services provided by Onetech Solution.

1. Project Initiation and Deposit

• Advance Payment: All projects require a 70% advance payment to commence. This deposit covers the initial resources and efforts needed to start your project.
• Non-Refundable Deposit: The 70% advance payment is non-refundable. This policy is in place due to the nature of our work, involving dedicated time, resources, and personnel to bring your project to life.

2. Cancellation by Client

• Cancellation Before Project Commencement: If you decide to cancel the project before it has commenced, the advance payment will not be refunded.
• Cancellation After Project Commencement: If you decide to cancel the project after it has commenced, you will be responsible for all work completed up to the point of cancellation. The advance payment will be applied towards the completed work, and any remaining balance will be invoiced accordingly.

3. Cancellation by Onetech Solution

• Right to Cancel: Onetech Solution reserves the right to cancel a project at any time if the client is found to be in breach of the terms and conditions, including but not limited to, failure to provide necessary information, materials, or feedback in a timely manner.
• Refund Policy: In the event that Onetech Solution cancels the project due to no fault of the client, a partial refund may be issued based on the work completed and the advance payment received. The amount of the refund will be determined at the sole discretion of Onetech Solution.

4. Refund Policy

• Non-Refundable Payments: Payments made to Onetech Solution are non-refundable, except in cases where Onetech Solution cancels the project due to no fault of the client, as outlined above. We will provide Refund amount withing 7-10 working days.
• Disputed Charges: If you believe that you have been billed in error, please contact us within 15 days of the billing date. We will review the invoice, and if an error is found, a refund or adjustment will be made.

5. Final Payment

• Payment Upon Completion: Upon project completion and prior to going live, the remaining 30% of the project cost must be settled to finalize delivery. We ensure that the project meets your satisfaction and adheres to our agreed-upon standards before launch.
• Late Payment: If the final payment is not received within 15 days of project completion, we reserve the right to suspend the project and any associated services.

6. Client Responsibilities

• Timely Provision of Materials: Clients are responsible for providing all necessary content, materials, and feedback in a timely manner. Delays in providing these essentials may affect the project timeline and are not grounds for a refund.
• Revisions and Approvals: We allow a set number of revisions as specified in our project proposal. Additional revisions beyond this scope may incur extra charges. Client approval is required at various stages to proceed.

7. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at: info@onetechsolution.org